Payment Methods
This page explains payment options, billing, deposits, and payment-related support for purchases from SculptureMade. Please read it together with our Terms of Service, Returns & Refunds Policy, Cancellation Policy, Shipping & Delivery Policy, and accepted written order documents.
Payment arrangements do not change the agreed product specifications or remove cancellation, refund, or other rights that cannot lawfully be excluded.
ACCEPTED PAYMENT METHODS
Pay using a method offered in our official checkout or expressly agreed in a written invoice for your order. The available checkout options are shown before you authorize payment. Only a method displayed for your transaction or specifically confirmed by SculptureMade should be treated as accepted.
Card brands, digital wallets, and any installment services may differ according to the payment services enabled for the store and the requirements applicable to your location, account, device, and order. A particular payment option is not guaranteed for every transaction. Contact us before ordering if you need to confirm a specific payment method.
CREDIT AND DEBIT CARDS
Where card payment is offered, use a supported card shown at checkout and enter its details only in the secure payment interface. You must be the cardholder or otherwise authorized to use that card.
Your bank or payment provider may require authentication or decline a transaction. We cannot guarantee a bank’s authorization decision. If the payment result is unclear, check the order and payment status before trying again to avoid a duplicate payment.
DIGITAL WALLETS AND INSTALLMENT PAYMENTS
A digital wallet or installment service can be used only when it is offered for your order. Any provider account requirements, eligibility checks, repayment terms, interest, and fees must be reviewed in the provider’s disclosures before you agree.
We do not guarantee approval, an interest-free offer, or a particular repayment schedule. Provider terms govern the separate payment or financing arrangement, but they do not remove SculptureMade’s responsibilities for the products we sell or refunds we owe.
An installment arrangement with a financing provider is different from a staged payment schedule agreed directly with SculptureMade. If a financed purchase is canceled or refunded, we will process our part of the refund as required. Contact the provider about any resulting repayment adjustment; a cancellation request to us does not, by itself, change the provider’s payment schedule or any legal rights you have.
INVOICES AND BANK TRANSFERS
For a custom sculpture, commercial project, or other quoted order, you may ask whether an invoice payment or bank transfer, including ACH or wire transfer, can be arranged. Such a method is accepted only if we confirm it for your order and provide verified payment instructions.
The invoice or payment request will identify the order, amount, currency, payment recipient, and applicable payment terms. Do not send funds until these details are confirmed. Before your first transfer, and whenever payment instructions change unexpectedly, verify the instructions by calling our published customer service number.
Include the order or invoice reference with the payment. Initiating a transfer or sending a screenshot does not, by itself, establish that funds have been received. We will confirm receipt. Any agreed processing period, transfer-related charges, and effect on the order schedule must be explained before you authorize the transfer. We will not add an undisclosed mandatory shortfall charge after payment.
PAYMENT CURRENCY
Prices and order payments are in U.S. dollars (USD) unless another currency is expressly stated in the checkout or accepted quotation.
If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or fees. Review those terms with the provider. Such charges are separate from the amount charged by SculptureMade. The amount converted into your account currency when a refund is received may differ because of the provider’s exchange rate or fee rules; this does not reduce our obligation to issue the refund owed in the applicable transaction currency.
WHEN PAYMENT IS DUE AND COLLECTED
The amount due now, and any agreed later payments, will be shown at checkout or stated in the invoice or payment schedule before you authorize payment. Unless a staged arrangement is expressly offered and accepted, the amount requested at checkout is the payment due for that purchase.
Depending on the payment method, funds may be collected when you complete checkout or initially authorized for later capture. An authorization or pending bank entry is not necessarily a completed charge. We will confirm your order and its payment status; contact us if you cannot determine whether payment succeeded.
Payment, order acceptance, final design approval, production, and shipment are separate events. Paying does not, by itself, mean that you have approved a custom design, production has begun, or the item has shipped. If we decline an order after collecting payment, we will refund the payment for the declined order.
CUSTOM ORDERS, DEPOSITS, AND STAGED PAYMENTS
Some projects may use a deposit or staged payment arrangement. Before the initial payment, the accepted quotation or invoice will state the deposit, remaining balance, due dates or milestones, and the effect of those payments on design work, production, and shipment. We do not apply an undisclosed standard deposit percentage or payment schedule.
Deposits form part of the order price. They are subject to the same stage-based cancellation rules as other payments and are not automatically forfeited simply because they are called deposits. For custom work requiring approval, the required design or specification approval remains separate from payment.
If a required payment is late or incomplete, we will contact you and explain any proposed pause and its effect on the schedule under the agreed terms. We will not automatically forfeit prior payments or add an undisclosed late fee. Our own payment-processing or administrative delay does not remove your cancellation or refund rights.
ORDER TOTAL AND ADDITIONAL CHARGES
Before you commit to a purchase, the checkout or accepted quotation will identify the product price, selected paid options, discounts, applicable taxes, and any separately charged shipping or services. Base prices apply to the configuration identified in the listing.
A non-standard size, finish, or other request that needs a quotation must have its scope and price agreed before payment for that work is requested. Submitting an unpriced request does not authorize an additional charge.
Free standard shipping eligibility and optional delivery charges are explained in our Shipping & Delivery Policy. For international arrangements, responsibility for duties, import taxes, brokerage, and other destination charges will be disclosed before the arrangement is accepted.
We do not add undisclosed mandatory payment, shipping, or handling charges after an order is confirmed. A customer-requested change requires agreement to its cost before revised work proceeds. If we identify an error affecting an existing order, we will explain the proposed correction; we will not impose a higher price or materially different product without your agreement.
PAYMENT AUTHORIZATION AND VERIFICATION
We may need to verify a payment, billing details, or an order before proceeding. Any request from us will be limited to information reasonably necessary for that purpose. Personal information is handled as described in our Privacy Policy.
If payment is pending, declined, or not received, we will not describe the order as fully paid. Contact us or your payment provider to resolve the issue. If an order is held or canceled because verification cannot be completed, collected funds will be handled under the applicable order terms and law; a buyer-remorse fee does not automatically apply merely because we decide to hold or cancel an order.
PAYMENT SECURITY
Enter sensitive payment information only through our official secure checkout or a verified secure payment request issued for your order. We will not ask you to send a complete card number, card security code, bank login password, or one-time authentication code to us by email or text message.
If a payment request, link, recipient, or change of bank details appears unusual, stop and verify it using the contact information published on our website. Do not rely solely on contact details contained in the questionable message. Notify us promptly if you suspect an unauthorized request or payment.
PAYMENT ERRORS OR DUPLICATE CHARGES
Contact support@sculpturemade.com if you believe a payment is incorrect, duplicated, or not recorded against your order. Include the order or invoice reference, transaction date, amount, and a description. Redact unrelated and sensitive information from any supporting statement.
We will investigate and correct a confirmed billing error, including issuing any refund due. We will not apply a cancellation or restocking fee solely to correct a duplicate or erroneous charge. A pending authorization and a completed charge may appear separately, so contact us if you are unsure before making another payment.
Contacting us is not a condition that prevents you from reporting an unauthorized transaction, raising a lawful billing dispute, or meeting a deadline imposed by your payment provider or applicable law.
CANCELLATIONS AND REFUNDS
Cancellation eligibility, permitted deductions, and refund timing are governed by our Cancellation Policy and Returns & Refunds Policy. This page does not create an additional non-refundable payment fee or override a promised or legally required refund.
Refunds are issued to the original payment method wherever possible. If it cannot receive the refund, we will arrange an appropriate lawful alternative with you. Store credit will not be imposed instead of a monetary refund. A processing fee charged to SculptureMade by a payment provider is not automatically deducted from your refund.
We will meet the applicable refund deadline, including any shorter deadline required by law, and confirm when the refund is issued. Your bank or payment provider may need additional time to display it. Contact us if a promised processing deadline has passed; internal verification or confirmation procedures will not be used to postpone a refund that is already legally due.
CONTACT US
For questions about an available payment method, an invoice, a custom-order payment schedule, or a payment issue, please contact us.
SculptureMade
Email: support@sculpturemade.com
Phone: +1 (213) 343-0224
Customer service: Monday to Friday, 9:00 a.m. to 6:00 p.m. Pacific Time
Address: 328 W Phillips St, Ontario, CA 91762, United States
Visits are by appointment only. Please contact us before visiting. This contact address is not a standing return address; obtain written return instructions before shipping merchandise back.